top of page

Policies & Procedures

BOOKING POLICIES

​​

  • A 50% deposit is required to book and schedule studio time.

​

  • All deposits are NON-REFUNDABLE.

​

  • The remaining 50% must be paid before your session starts. â€‹

​

  • Same day bookings require FULL PAYMENT.

​

  • Accepted payment methods: Cash App, Zelle, credit card, and debit card.
    If you prefer Cash App or Zelle, please inform us at the time of booking.

​

  • Special packages or discounted promotional rates may require FULL PAYMENT at booking as determined by the Studio Manager.

​

  • A 5% payment processing fee is added to all invoices and digital payments.

​

  • When paying with a personal or business credit card, a government-issued ID matching the cardholder name is required.

​

  • We keep a copy of purchaser's DRIVERS LICENSES and purchaser's CREDIT CARD for incidentals, damages, or sessions that go beyond the booked time, and overages and ad-on's.

​

  • All booked studio time must be used within the allotted hours. In the event of technical issues, Management may reschedule or credit unused time at its discretion.

​

  • All payments are final. No refunds will be issued for any reason.

​

  •                     NO ILLEGAL DRUGS OR FIREARMS ARE ALLOWED IN OR AROUND THE PROPERTY                  NO EXCEPTIONS. 

​​

​

RESCHEDULING POLICIES​

​

  • You may reschedule your session up to 48 hours before your start time with no penalty. Your deposit will be applied to the new session.

​

  • Rescheduling between 24 and 48 hours prior will result in forfeiture of the deposit, and a new deposit will be required to confirm the new session.

​

  • Rescheduling with less than 24 hours notice results in forfeiture of the deposit and all payments made, and a new deposit is required to rebook.

​

  • This action is required to prevent the loss of re-booking the Studio and the Engineer to another Client

​

​

CANCELLATION POLICIES

​

  • Cancellations up to 48 hours before your session forfeits only the deposit. Any remaining payment may be issued as a studio credit at Management’s discretion.

​

  • Cancellations between 24 and 48 hours prior forfeit the entire deposit.

​

  • Cancellations with less than 24 hours notice result in forfeiture of 100% of all payments made, with no credits or refunds issued.

​

​

TARDINESS POLICIES

​

  • Session times are reserved exclusively for you. If you arrive late, your session may be shortened to avoid overlapping other clients.

  • ​

​

  • Regardless of the length of the session, you will be responsible to pay for the entire session.

​

  • Out of respect and consideration to your engineer and other clients, please plan accordingly and be on time.       

​

​

NO CALL NO SHOWS​

​

​

  • A No Call / No Show occurs when a client fails to arrive without contacting us at least 24 hours prior.

  • ​

  • After a 1-hour grace period, the appointment is cancelled and 100% of all payments (including the deposit) are forfeited.

​

  • This policy protects scheduling fairness for all clients and staff.

​

​

​


BEFORE YOUR SESSION

​

  • We use Pro Tools HD and Logic Pro X.
    If you use another DAW, please bring or send stems before or on the day of your session.

​

                                                               You may deliver files via:

​

  • Many clients send files in advance to avoid using session time for transfers.

​

  • Please allow ample travel time; Los Angeles traffic varies heavily. Leave 30–45 minutes earlier than your navigation estimate.

 


DURING YOUR SESSION

​

  • Editing your files, and transferring your files are all done within your session time.

​

  • Your engineer will always provide an mp3 or wav file of your music during your session. If you would like your raw session files (Pro Tools or LPX session) as well, please bring your hard drive the day of your session so the engineer can provide them for you within your scheduled time. If you do not have a hard drive, the engineer can send your session files via WeTransfer during your session’s scheduled time. If you request your session files after your session has commenced, there will be a minimum charge of forty dollars ($50) for us to put your session files on your hard drive OR send them to you via WeTransfer. Files sent via WeTransfer must be downloaded within 7 days of your files being sent

​

  • With your approval and entirely at your discretion, we may take a quick photo of your recording. Within 24-28 hours, we share this photo with an appropriate caption on our Facebook, Twitter and Instagram. We find that this promotional tactic not only helps our studio, but provides fantastic advertising of you as an artist within the music industry.  

 

 


AFTER YOUR SESSION

​

  • After your session, we encourage you to stay in touch with your engineer or producer for any edits or revisions needed. However, your engineer will not always be able to assist you in booking your next session. The only way to book studio time is to call our front desk at 323.870.2876.

​

  • If you would like your session files (Pro Tools or LPX session), after your session has commenced, there will be a minimum charge of forty dollars ($50) for us to put your session files on your hard drive OR send them to you via WeTransfer. Files sent via WeTransfer must be downloaded within 7 days of your files being sent.

​

  • Studio Drives will be cleared every six (6) months. To ensure that your files are not forever lost, be sure to obtain them during or soon after your session.

​

  • We will be in contact with you via email and phone to ensure that you received the highest quality customer service while at Burnside Studios. We often ask for a testimonial to publish on our website and further promote you as an artist in our community.

​​

​

​

EDITS & REVISIONS​

​

  • There is a minimum charge of $50 for edits or mix revisions of any kind. Normal hourly rates apply for anything over 30 minutes worth of work. This policy excludes mix packages and bundles which will be specified upon booking.

​

GENERAL POLICIES & REGULATIONS

​

  • For the comfort of all staff and clients, please refrain from smoking around the studio control desk. Our designated smoking areas in the studio are in the booth and lounge area within the studio. Please refrain from smoking cigarettes inside the studio. Our designates tobacco/cigarettes smoking area are located on the alley in the back of our buidling.

​

  • All illegal drug substances and weapons of any kind that are harmful or disruptive are strictly prohibited inside of Burnside Studios.

​

  • We reserve the right to deny entry or refuse business without refund, liability or compensation if the circumstances so require.

​

  • Burnside Studios' policies and regulations are subject to change without notice.

​

  • Use of Burnside Studios' logo on paper fliers, digital fliers, CD's, DVD's, banners or other promotional material is strictly prohibited without official written release by management.

bottom of page